Delete your Zel account.
You can delete your Zel account and its data at any time. There are two ways to do it.
In the app (fastest)
- Open Zel and go to Profile.
- Tap Delete account at the bottom.
- Read what is deleted and what stays, type DELETE, and confirm.
It takes a few seconds, and you are signed out when it is done. If you signed up with Apple, Apple asks you to confirm first, and Zel is removed from your Apple ID.
Without the app
Email
[email protected]
from the email address on your Zel account, with the subject
Delete my Zel account. We reply to confirm, then delete
the account within 30 days and tell you when it is done.
If you signed up with Apple, also remove Zel in your Apple ID settings under Sign in with Apple.
What is deleted
- Your profile: name, username, email address and photo.
- Your messages and the photos you shared in the trips you're in, removed for everyone.
- Trips that only you are in, with everything in them.
- Your payment methods (including saved bank details and QR codes), notifications, settings, badges and feedback.
- Your sign-in. Your email address can be used to sign up again later, as a new account.
What stays
- Expenses and settlements you share with other people stay, so nobody else's balance changes. They no longer show your name: you appear as Deleted user.
- Trips you share with other people stay. If you created one, the person who has been in it longest takes it over.
- What you posted in trips you had already left stays there, under the name you used then. Leaving a trip unlinks it from your account.
How long it takes
In the app, deletion happens straight away. Requests by email are completed within 30 days. Encrypted backups of our database may keep a copy for up to 30 days after deletion before it is gone for good, as described in our privacy policy.
Questions? Email [email protected] or see Support.